Frequently Asked Questions
Everything you need to know about your favorite sheepskin boots and accessories.
Are your UGG products made from genuine sheepskin?
Yes, all our footwear is crafted from 100% premium Grade-A twinface sheepskin, ensuring maximum comfort, breathability, and durability.
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express shipping options are available for delivery within 1-2 business days to most metropolitan areas.
What is your return policy for incorrect sizes?
We offer a 30-day return policy. If your boots don't fit perfectly, you can return them for an exchange or refund, provided they are in original, unworn condition with all tags attached.
How should I clean and maintain my UGG boots?
We recommend using a specialized sheepskin protector spray before the first wear. For cleaning, use a damp cloth and a dedicated sheepskin cleaner; never put your boots in the washing machine.
Do you offer international shipping?
Yes, we ship our authentic Australian products worldwide. International delivery times vary by location, typically ranging from 7 to 21 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and interest-free installment options like Afterpay and Klarna.